Omilia Raises $67 M Series B to Scale Agentic Contact‑Centre AI

Omilia announced a $67 million Series B funding round, led by Expedition Growth Capital, to accelerate the rollout of its self‑learning AI platform for enterprise contact centres.

Funding round details

The round brings Omilia’s total financing to over $100 million, positioning the company to expand its agentic conversational‑AI solutions that automate and enhance customer interactions across multiple channels.

Expedition Growth Capital led the investment alongside existing backers, reflecting confidence in Omilia’s proprietary technology that combines natural language understanding with real‑time decision making.

Technology and market impact

Omilia’s platform leverages self‑learning algorithms to continuously improve response accuracy, reducing the need for manual script updates and enabling contact centres to handle higher volumes with lower operational costs.

The company targets large enterprises in sectors such as finance, telecommunications, and retail, where rapid, personalized customer service is a competitive differentiator.

Growth strategy

With the new capital, Omilia plans to:

• Scale its engineering and data science teams
• Expand global sales and customer success operations
• Integrate additional language support and domain‑specific models
• Accelerate partnerships with major contact‑centre technology providers

The infusion of funds also supports the rollout of Omilia’s next‑generation agentic AI suite, which aims to further automate routine inquiries while empowering human agents with real‑time assistance.

“This investment validates the market’s demand for AI that can truly understand and act on customer intent at scale,” said Omilia CEO Ioannis Karamouzis.

The Series B round underscores the growing appetite among investors for advanced conversational‑AI solutions that can deliver measurable efficiency gains for large‑scale contact centres.

Renascence coverage of Omilia’s Series B raise