OpenAI launches Presence, a product that lets enterprises deploy trusted AI agents across customer and internal workflows.

OpenAI today announced Presence, a new platform that enables enterprises to embed trusted AI agents into both customer‑facing and internal workflows, promising greater automation while maintaining control and security.

What Is OpenAI Presence?

Presence is designed as a managed service that lets companies create, customize, and deploy AI agents that can interact via chat, voice, or API calls. The platform includes built‑in tools for data governance, model selection, and usage monitoring, allowing businesses to scale AI responsibly.

Key Features for Enterprises

  • Customizable agent personalities and knowledge bases
  • Fine‑grained access controls and audit logs
  • Integration with existing CRM, ERP, and ticketing systems
  • Real‑time monitoring dashboards and usage analytics

OpenAI also offers a sandbox environment where developers can test agents before production rollout, reducing the risk of unintended behavior in live settings.

Security and Trust Built In

The platform incorporates OpenAI’s latest safety layers, including content filters, hallucination mitigation, and encrypted data handling. Enterprises can choose from a range of model versions, from the most capable to those optimized for lower latency or stricter privacy requirements.

Potential Use Cases

From automating customer support chats and guiding users through complex product setups to assisting internal teams with knowledge retrieval and workflow automation, Presence aims to be a versatile AI assistant across industries.

“Presence gives us the confidence to deploy AI at scale while keeping control over data and outcomes,” said a senior OpenAI spokesperson.

OpenAI plans to roll out the service to select partners later this year, with broader availability slated for early 2025.

OpenAI blog: Introducing OpenAI Presence