The ride‑hailing company has rolled out the AI‑driven productivity suite to every employee globally, aiming to streamline workflows and lift overall efficiency.
Uber has deployed OpenAI’s ChatGPT Work platform across its entire global workforce of roughly 30,000 employees, marking one of the largest corporate rollouts of an AI‑driven productivity suite to date.
Why Uber chose ChatGPT Work
The ride‑hailing giant cited the platform’s ability to automate routine tasks, generate draft communications, and surface relevant data in real time as key factors in its decision. Executives say the tool is expected to reduce internal email volume and accelerate decision‑making across product, operations, and support teams.
Implementation strategy
Uber’s rollout followed a phased approach, beginning with pilot groups in engineering and customer service before expanding to all departments. Employees received training modules and a dedicated help desk to smooth the transition.
- Integrated directly into Slack and Microsoft Teams
- Custom prompts tailored to Uber’s internal terminology
- Enterprise‑grade security and data‑privacy controls
Anticipated impact on productivity
Early feedback suggests that teams are completing routine reports up to 30% faster, while support agents can draft response templates in seconds. Uber hopes the broader adoption will translate into measurable efficiency gains and cost savings over the next fiscal year.
For a deeper look at how Uber is leveraging AI across its operations, see the Uber on Momentum profile and explore related stories in the AI category.