The new GIA conversational AI, embedded in the Ghișeul.ro mobile app, aims to make it easier for citizens to navigate and request government services.
The Romanian government has launched a new conversational AI named GIA within the Ghișeul.ro mobile app, promising to streamline how citizens access public services online.
What is GIA and how it works
GIA, short for Government Interaction Assistant, is built on large‑language‑model technology provided by DeepSeek and OpenAI. It is integrated directly into the existing Ghișeul.ro platform, allowing users to type natural‑language queries and receive step‑by‑step guidance for tasks such as applying for permits, checking the status of documents, or scheduling appointments.
Key features for citizens
The chatbot offers real‑time answers, auto‑fills forms based on user input, and can route complex requests to human operators when needed. A built‑in FAQ module also surfaces common procedures, reducing the need to navigate multiple web pages.
- Instant guidance on eligibility criteria
- Automatic document checklist generation
- Multilingual support for Romanian and English
- Secure handling of personal data in compliance with GDPR
Implementation timeline
The rollout began in early October 2026 with a pilot covering the most frequently used services. By the end of the year, the government plans to expand GIA to all 30+ service categories available on Ghișeul.ro.
Officials emphasize that the AI will not replace human staff but act as a first‑line assistant, freeing up personnel to focus on more complex cases.
For readers interested in broader AI developments in the public sector, our AI coverage on uxc.news provides regular updates on similar initiatives across Europe.